FAQs

All your Questions answered in one place

Some of your Questions:

On this page you will find the answers to frequently asked questions. If your question isn’t answered please contact us with as much information as possible and we will respond.

Q. Which devices can I used this on?

The app currently works on all Apple devices (iPhone, iPad, iPad mini and iPod Touch 4th/5th Generation). with iOS6 or newer. New Apple devices will also be supported as they become available

Q. Does it work on Android and Windows Mobile devices?

At the moment No. This may be something we develop in the future, but for now the app is only available for Apple devices.

Q. Who is this app for?

The app is for Registered Gas Engineers who want to make their business run smoother, quicker and increase profits.

Q. Can I request a new feature to be added?

Of course! please send us an email with your idea and we will look at how feasible it is. If we agree we will add it in to a future update.

Q. Who are you? Why should I use your app?

We are a software development company who have been around almost a decade in the gas industry. We have written many Apple and Android apps and Windows software packages, used by gas engineers everyday. We have a solid background of software and gas which means you get a quality, well engineered product that will make a difference in your business.

Q. How much does it cost?

It’s free to try, so you can create 3 of anything to make sure the app works for you. If you like it then you have 3 options. £17.99 for 3 months, £35.99 for 6 months or £49.99 for 12 months.

Q. Where is my customer data stored?

All of your data is stored on your device, we DO NOT have access to any of the data you have created about your customers. So you can sleep safe in the knowledge that your data remains your own!

Q. How do I backup my data?

We have created a very easy to use backup system. Go to backups, enter your dropbox username and password (if you haven’t already create a free dropbox account at www.dropbox.com it’s free.) Then within Master Gas backups tap options and Create Backup. A snapshot of your data is taken and sent to your dropbox folder. You should do this regularly. If you were to lose your device you would then simply get a new device, download Master Gas, go to backups, select the last backup snapshot and press restore. After a few moments your data will be restored. Again we DO NOT have access to your backups, they are stored securely in your OWN dropbox account.